M
Marisol Reyes
Customer support lead · SaaS and e-commerce
Guadalajara, MX$22/hr6 years experienceFull time
About
Six years running front-line support for subscription products. I set up macros and triage rules that cut first-response time, and I write the help docs so the same ticket stops arriving. Comfortable owning a queue alone.
Skills
Customer ServiceZendeskIntercomTechnical SupportDocumentation
Work Experience
Talla Commerce
2023-02 — Present
Lead a three-person queue for a mid-market storefront platform.
Languages
SpanishNative
EnglishFluent